Thank you for shopping with curela ! Please take a moment to review our return policy for a hassle-free process.

Return Period

You have 14 days from the date of delivery to request a return or exchange.

Conditions For Refund

Items must be in brand-new, unused condition, with no damage, and still in their original packaging with all tags intact.

Refund Rejection Conditions

We reserve the right to decline refunds under the following circumstances:

• The item is not in its original condition or has been damaged.
• Original tags or packaging are missing.
• The return request is made after 14 days.
• The item was purchased on clearance or labeled as final sale.

How to Start a Return

To initiate a return, please contact us at [email protected] within 14 days of delivery. Make sure to include your order number, reason for the return, and any relevant information.

Return Process

Once your return request is approved, we’ll send you detailed instructions for shipping the item back along with a return authorization. Be sure to securely package the item, including all original accessories.

Return Addresses

• Vietnam: 33 Nguyen Van Troi, Ngoc Trao, Thanh Hoa 40000, Vietnam.
• United States: 850 3rd Ave, Brooklyn, NY 11232, United States.

Need Assistance?

For questions about our return policy or help with your return, feel free to contact us at [email protected]. We’re always happy to assist!